Refund and Returns Policy
Effective Date: December 10, 2024
At ABC Saliz, we strive to provide our customers with high-quality products and an exceptional shopping experience. If you are not fully satisfied with your purchase, we offer a flexible refund and returns policy to ensure your complete satisfaction.
1. Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
- Time Frame: Returns must be requested within 30 days of the date of purchase.
- Condition of Items: Items must be in unused and original condition, with all packaging intact. Products that have been opened, used, or damaged may not be eligible for return or refund, unless they are defective.
- Proof of Purchase: A receipt or order confirmation is required for all returns and refunds.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@abcsaliz.com or call us at (817) 431-1955. Provide your order number and details of the product(s) you wish to return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to return the item(s). Please do not send any products back without first receiving authorization.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or the return is due to our error. We recommend using a trackable shipping service for returns.
3. Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your payment provider.
- Refund Method: Refunds will be issued to the same payment method used for the original purchase.
- Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items with obvious signs of use, items returned more than 30 days after purchase).
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will offer you the choice of a refund, exchange, or store credit for the defective item.
5. Non-returnable Items
Some items are non-returnable due to hygiene and safety concerns. These items include, but are not limited to:
- Personal Care Products
- Opened Baby Gear
- Custom or personalized products
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We do not offer direct exchanges, but we are happy to assist with returns and help you place a new order.
7. Sale and Clearance Items
Sale or clearance items are not eligible for return or refund unless they are defective or damaged upon arrival.
8. International Orders
For international orders, the same return and refund policy applies; however, customers are responsible for any shipping fees and customs duties associated with returns. International returns must be sent back to our warehouse in the U.S., and customers should check with local customs authorities for any applicable restrictions or fees.
9. Changes to This Policy
We may update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
10. Contact Us
If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us:
ABC Saliz
Street: 337 Roy Ln, Keller, Texas, 76248
Phone: (817) 431-1955
Email: info@abcsaliz.com
Website: www.abcsaliz.com